Customer Marketing Summit

Drive loyalty, reduce churn, and increase revenue

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April 14, 2021

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20+ leading marketers

12 sessions on everything from reducing churn to driving revenue through advocacy

The first and only event dedicated to customer marketing

Proudly supported by

Why should you attend?

Featuring sessions on defining OKRs, increasing customer lifetime value, advocacy, go-to-customer launches & more - we're covering it all.

Still not convinced? Just listen to what our community members have to say about our events:

"fascinating", "insightful", "relatable", "world-class"

Lifecycle Marketing
Go-To-Customer Launches
Advocates, Referrals & Case Studies
Customer Lifetime Value
OKRs & Success Metrics
Segmentation & Personalisation
Customer Intelligence
Retention

Say hello to our awesome speaker lineup

Stay tuned, more summit headliners announced every week

Interested In Participating? 

Submit your speaker proposal here

How do you define customer marketing?

That's what we asked our community, and the debate that ensued told us that there is a lot to discuss, so, what do you think?

"The process of providing your audience with the types of communications and experiences they need, want, or like as they move from prospects to customers then, ideally, to advocates."

Panel: Pivoting in a Pandemic 14 April 2021, 03:45 PM
Larisa Sandu, Lisa Weaver, Denny Hollick, Alex Virden & Rebecca Nerad
Panel: Pivoting in a Pandemic 14 April 2021, 03:45 PM
Larisa Sandu, Lisa Weaver, Denny Hollick, Alex Virden & Rebecca Nerad
Panel: Establishing the Role & Remit of Customer Marketing 14 April 2021, 07:25 PM
Matthew Fitter, Katlin Hess, Lauren Lawson, Charlotte Lilley & Andrew Sevillia
Panel: Establishing the Role & Remit of Customer Marketing 14 April 2021, 07:25 PM
Matthew Fitter, Katlin Hess, Lauren Lawson, Charlotte Lilley & Andrew Sevillia

What will you learn?

✅ Build your customer marketing strategy

✅ Get buy-in from senior leadership and key stakeholders

✅ Drive customer loyalty and reduce churn

✅ Turn customers into advocates to increase revenue

✅ Prove ROI with OKRs and clear success metrics

✅ Increase customer lifetime value through renewals, cross, and up-selling

See the speakers

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Want to partner?

Bringing together 1500+ attendees and 20+ speakers, the Customer Marketing Summit is the ideal platform to demonstrate your brand's prowess and engage with our global audience of marketing decision-makers. 

There are lots of ways we can work together - drop us a note, check out our media guide, let's chat.

Get in touch

Have you reserved your ticket?

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